Billing
- Subscriptions billed in advance.
- Payments handled by Stripe.
- Failed payments may suspend access until resolved.
- Applicable taxes added based on billing address.
Availability
Vaultaproof targets 99% uptime excluding maintenance, provider outages, and force majeure events.
Support SLA
- Standard requests: 1–2 business days.
- Urgent incidents: best-effort same business day.
Data Ownership & Backups
Uploaded documents remain your property. Backups are maintained regularly for disaster recovery.
Vaultaproof Inc., 2967 Dundas St. W. #431B, Toronto, ON M6P 1Z2, Canada