01
billing
Billing and plans
How billing contacts, invoices, and commercial changes are handled.
Product help
Support articles for the live product surface.
Current guidance for uploads, verification, reminders, and related product workflows.
Support scope
Help stays product-specific
This support surface stays focused on current public product behavior and remains outside search indexing.
Indexed
Help stays noindex until the support corpus is fully refreshed.
No
boundedCoverage
Uploads, verification, reminders, and related product workflows
activeContact
Use direct contact when the article does not answer the operational question.
info@vaultaproof.com
liveAllaccountbillingconfigurationdashboardemployeeexportsonboardingrecordsreminderssecuritystatussupporttroubleshootinguploadsverification
02
employee
Employee Hub (field view)
What field staff can do: view documents, use their QR pass, and upload when requested.
03
exports
Exports and audit evidence
Download CSV/PDF evidence with status, site, and expiry details.
04
onboarding
Getting started
First-day setup: configure a workspace, invite the team, issue your first upload link, and review the result.
05
status
How statuses are set
Valid, Expiring, and Expired logic, and how to override.
06
uploads
Magic link FAQ
Answers to common questions about invite links for vendors and workers.
07
dashboard
Main dashboard tour
Read the health strip, calendar, and site filters to know what needs attention.
08
records
Managing vendors and workers
Keep party records clean, tie documents to sites, and control QR verification.
09
verification
QR pass and field verification
How QR codes prove compliance on site and what info is shown.
10
reminders
Reminders and notifications
Default cadence, how to pause, and how to change contacts.
11
account
Roles and permissions
Who can invite, approve, export, and manage billing.
12
security
Security and data handling
How Vaultaproof protects uploaded documents and account access.
13
uploads
Self-upload links (vendors and workers)
How recipients use magic links to upload from phone or desktop without an account.
14
configuration
Sites, jurisdictions, and locale behavior
How sites, jurisdictions, and language preferences work.
15
troubleshooting
Troubleshooting uploads
Fix common issues with magic links, file quality, and OCR.
16
uploads
Uploading documents (magic link and manual)
Two ways to collect operational documents: issue a link or capture on the spot.
17
support
Using the in-app Help launcher
How to search articles and contact support from inside the app.